open access publication

Article, 2024

GenAI and me: the hidden work of building and maintaining an augmentative partnership

Personal and Ubiquitous Computing, ISSN 1617-4909, 1617-4917, Pages 1-14, 10.1007/s00779-024-01810-y

Contributors

Boulus-Rødje, Nina 0000-0002-0837-0853 [1] Cranefield, Jocelyn 0000-0003-3690-1698 [2] Doyle, Cathal 0000-0001-5633-3654 (Corresponding author) [2] Fleron, Benedicte Rex 0009-0002-6000-9923 [1]

Affiliations

  1. [1] Roskilde University
  2. [NORA names: RUC Roskilde University; University; Denmark; Europe, EU; Nordic; OECD];
  3. [2] Victoria University of Wellington
  4. [NORA names: New Zealand; Oceania; OECD]

Abstract

It has been argued that emergent AI systems should be viewed as working partners rather than tools. Building on this perspective, this study investigates the process through which academics develop a working partnership with generative AI chatbots using a relationship lens and collaborative autoethnographic methods. Based on a collaborative autoethnographic analysis of our experiences of working with AI, we identify five stages of relationship development in building a successful working partnership with generative AI: Playing Around, Infatuation, Committing, Frustration, and Enlightenment and Readjustment. In reporting each stage, we provide vignettes to illustrate the emotional and cognitive challenges and rewards involved, the developing skills, and the experienced anthropomorphic dimension of this emerging relationship. Drawing on prior theory, we identify and examine three types of work that are required in developing this working partnership: articulation work, relationship work, and identity work. We analyse how each type of work unfolds with the stages of relationship development and consider implications for research and practice.

Keywords

AI, AI chatbots, AI systems, Enlightenment, academics, analysis, anthropomorphic dimensions, articulation, articulation work, autoethnographic analysis, autoethnographic methods, building, challenges, chatbot, cognitive challenges, commitment, development, dimensions, experiments, frustration, generative AI, identity, identity work, infatuation, lens, method, partners, partnership, perspective, practice, process, readjustment, relationship, relationship development, relationship work, research, reward, skills, stage, stages of relationship development, study, system, theory, tools, vignettes, work, working partners, working partnership

Data Provider: Digital Science